At Go Casa, we are committed to providing reliable support for all virtual tours we produce. Below is our support policy:
While your hosting is paid for and active and there are no outstanding invoices, we provide full technical support for your virtual tour. This includes troubleshooting issues related to the tour itself and ensuring it remains accessible and functional.
We host your virtual tour within our Matterport account on your behalf and fully manage that hosting for you. This means you don’t need to worry about technical setup or maintenance.
If you prefer to host your Matterport virtual tour on your own account, we will transfer the tour to you free of charge once all outstanding invoices have been settled. After the transfer, hosting and management will become your responsibility.
Hosting is charged annually in advance. If hosting is not renewed and paid for, the virtual tour will expire and be permanently deleted. Deleted tours cannot be recovered.
Hosting prices may change over time, but we will always provide as much notice as possible before any changes take effect.
If you do not wish to continue hosting but may want to restore your virtual tour in the future, we can archive the tour as a non-functioning offline backup. This archived version can usually be restored later if needed.
Archiving incurs an additional cost, which will be agreed upon before the service is provided.
Clients sometimes experience difficulties embedding their virtual tour into their own website. We will endeavour to assist and provide guidance, but please note:
We are happy to make edits or changes to your virtual tour, including reshooting or additional editing. These services may incur additional costs, which will be agreed upon before any extra work is carried out.
Our support covers the virtual tour itself and hosting within our Matterport account. It does not cover:
